Statement Of Patient Rights And Responsibilities
The following written policies concerning the rights and responsibilities of all patients have been adopted:
The observance of the following guidelines will provide more effective patient care and greater satisfaction for the
patient, the physician and the individuals that make up the organization. It is in recognition of these factors that
these rights are affirmed.
The patient has the right to considerate and respectful care. The patient has the responsibility to provide the physician
with the most accurate and complete information regarding their medical/surgical history. The patient has the right to
obtain from the physician complete current information concerning his/her diagnosis, treatment, and prognosis in
terms the patient can be reasonably expected to understand. The patient must inform the physician if at any time they do
not understand the diagnosis or treatment plan.
The patient has the right to receive from his/her physician information necessary to give informed consent prior to the
start of any procedure and/or treatment. Except in emergencies, such information for informed consent should
include but not necessarily be limited to the specific procedure and/or treatment, the medically significant risks
involved, and the probable duration of incapacitation. Where medically significant alternatives for care or treatment
exist, or when the patient requests information concerning medical alternative, the patient has the right to know the
name of the person responsible for the procedures and/or treatment.
The patient has the responsibility to follow the plan of care or express concerns with compliance. The patient has the
right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his/her action.
The patient has the right to every consideration of his/her privacy concerning his/her medical care program. Case
discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. Those not
directly involved in his/her care must have permission of the patient to be present.
The patient has the right to expect that all communications and records pertaining to his/her care should be treated as
The patient has the right to have their pain assessed, managed, and treated as effectively as possible.
The patient has the right to expect that within its capacity, this organization must provide evaluation, service and/or
referral as indicated by the urgency of the case. When medically permissible, a patient may be transferred to
another level of care only after he/she has received complete information and explanation concerning the needs for and
alternatives to such a transfer.
The patient has the right to obtain information as to any relationship of this facility to other health care and
educational institutions insofar as his/her care is concerned. The patient has the right to obtain information
as to the existence of any professional relationships among individuals, by name, who are treating him/her.
The patient has the right to expect reasonable continuity of care. The patient has the right to expect that this facility
will provide a mechanism whereby he/she is informed by his physician of the patient's continuing health care
requirements following discharge.
The patient with cognitive disabilities has the right to be treated with the consent of either, a family member or
surrogate. Such family member or surrogate must prove legal authority to represent the patient via legal guardianship,
proof of health care proxy, or power of attorney. Proof of legal authority must be presented before treatment is
The patient has the right to examine and receive an explanation of his/her bill.
The patient has a right to know what facility rules and regulations apply to his/her conduct as a patient.
The patient has the right to know the mechanisms for grievance as well as suggestions.
The patient has the right to change their choice of physician.
The patient has the right to refuse care, treatment, and services in accordance with law and regulation.
The patient has the right to dispute information in their medical record
The patient has the right to exercise all rights without discrimination or reprisal, abuse or harassment.
The patient has the responsibility to provide the physician with the most accurate and complete information regarding present complaints, past illnesses, hospitalizations, medications, allergies and unexpected changes in the
patient's condition. The patient is responsible for asking questions when they do not understand what they are told or what they are expected to do. If the plan of care is agreed upon, the patient has the responsibility to follow the plan of care or express concerns with compliance. The patient and family are responsible for following the preoperative and post discharge care plan. The patient and family are responsible for the outcomes if they do not follow the care plan.
The patient is responsible to provide an adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by his/her physician.The patient is responsible to inform his/her physician about any living will medical power of attorney, or other directive that could affect his/her care.The patient and family are responsible for following the practice's rules and regulations concerning patient care and conduct Patients and families are responsible for being considerate of the practice's staff and property.The patient and family are responsible for promptly meeting any financial obligation agreed to with the practice.
1. A copy of the patient's rights are posted in the reception area.
2. Patient satisfaction will be surveyed at selected intervals.
3. All staff shall be oriented to patient's rights within two weeks of the date of hire.
Approved By Governing Board