Languages and Culture



English is the predominant language in this community at
When a patient calls and a language difficulty is noted, the 
medical director is advised.  If no one within the office 
speaks the particular language, attempts will be made to 
utilize an interpreter from the local hospital.  
Should a patient ever arrive for treatment and present with 
language difficulties, every effort will be made to obtain an 
interpreter, from the hospital.   However if necessary the 
appointment will be re-scheduled for a later time with an
The medical director may request that the patient bring an 
adult non-related interpreter with them so that they may be 
completely informed regarding their diagnosis and treatment.
If the organization becomes aware of any given language 
becoming predominant, 25% of the population within the 
practice, the organization will meet to discuss translations 
of the bill or rights, pre and post operative instructions, 
consents, etc.


Culture binds families. It consists of the learned norms, 
beliefs, values, and behaviors, of a group of people that 
guide their communications, decisions, and lifestyles. 
Providing healthcare that is a good fit with the patient's 
culture increases patient satisfaction with the care 
It is the responsibility of the organization to continuously 
assess their patient population not only for predominate 
languages other than English, but also for cultural 
differences that would influence interaction with the patient 
and their family or becomes a barrier to learning. It is the 
obligation of the organization to educate all employees and 
LIPs regarding different cultures. Make a point to know what 
cultural groups are represented in the community of practice. 
For further information please go to the Forms Repository, 
Web Resource Links, Cultural Competence. Or utilize the 
Cultural Sensitivity In-service on the Forms Repository.

Approved By Governing Board
Control #310.3