Patient Satisfaction Survey Protocol
We encourage patients to express opinions and/or evaluate
their interaction with our organization. The purpose of this
policy is to provide a means for identifying areas of patient
satisfaction and areas requiring additional study.
Intermittently, but as a minimum bi-annually, patients are ,
HANDED a patient satisfaction questionnaire.Completion of the
patient satisfaction questionnaire may be facilitated by
mailing the form with a stamped addressed envelope for ease
of return of the survey, having the patient drop their
completed form in a secure box or any other method that
allows for anonymous completion of the patient satisfaction
All completed surveys are reviewed and analyzed by designated
staff. Individual patient's responses may include the
patient's name at the option of the patient.
Each series of Patient Satisfaction Surveys will be reviewed
and summarized utilizing the Patient Satisfaction Study
Summary Form. Each current summary will be compared to the
previous summary, providing internal benchmarking.
Should a trend be noted a focused study will be conducted on
that issue with results of the study being analyzed to assist
in increasing patient satisfaction.
Approved By Governing Board