The ultimate purpose of all work in a medical environment is
to help people. Policies and procedures are necessary in
order to achieve this goal. Every member of the health care
team must remember that the objective is more important than
the rules themselves. If a rule seems to interfere with the
goal of helping people, the rule must be questioned and,
A strong doctor-patient relationship is important if the
patient is to receive full benefits from the physician's
services. The patient must be confident in the abilities of
the physician and the physician's staff and be comfortable in
a professional environment which protects ethical concerns
while providing warm, personalized treatment. Patient
confidentiality is foremost to allow the patient to feel safe
in discussing expectations and apprehensions.
It is unethical and inappropriate to discuss other
physicians, medical practices, or methods of treatment.
Employees should not use words such as 'cure' or 'guarantee'
which may mislead a patient or cause a patient to make a
false assumption about the outcome of a treatment.
Similarly, it is our policy that business affairs should be
discussed with no one outside the organization except on a
need to know basis.
No employee may accept a gift or gratuity from a vendor,
supplier or other person with whom we conduct business,
including business meals or trips, as it may give the
appearance of influence regarding business decisions and
Patient lists, files, and copyrights are developed using
company resources. All legal rights relative to these items
are reserved to the owners. Such property may not be removed
from the office without express written permission.
At times when the Medical Director is not available, there
will be resources available for both the administrative and
clinical functions for which the Medical Director is
responsible. Each staff person has the obligation to know
how to access these resources, according to his/her position,
to assure an unbroken continuum of care for our patients.
The most valuable resource of this organization is our
employees, our most important component in allowing the
members of the medical staff to effectively serve our
patients. We appreciate your efforts to help all our
patients enjoy their relationship with this office.
Approved By Governing Board