Languages and Culture
English is the predominant language in this community at
When a patient calls and a language difficulty is noted, the
medical director is advised. If no one within the office
speaks the particular language, attempts will be made to
utilize an interpreter from the local hospital.
Should a patient ever arrive for treatment and present with
language difficulties, every effort will be made to obtain an
interpreter, from the hospital. However if necessary the
appointment will be re-scheduled for a later time with an
The medical director may request that the patient bring an
adult non-related interpreter with them so that they may be
completely informed regarding their diagnosis and treatment.
If the organization becomes aware of any given language
becoming predominant, 25% of the population within the
practice, the organization will meet to discuss translations
of the bill or rights, pre and post operative instructions,
Culture binds families. It consists of the learned norms,
beliefs, values, and behaviors, of a group of people that
guide their communications, decisions, and lifestyles.
Providing healthcare that is a good fit with the patient's
culture increases patient satisfaction with the care
It is the responsibility of the organization to continuously
assess their patient population not only for predominate
languages other than English, but also for cultural
differences that would influence interaction with the patient
and their family or becomes a barrier to learning. It is the
obligation of the organization to educate all employees and
LIPs regarding different cultures. Make a point to know what
cultural groups are represented in the community of practice.
For further information please go to the Forms Repository,
Web Resource Links, Cultural Competence. Or utilize the
Cultural Sensitivity In-service on the Forms Repository.
Approved By Governing Board